Straightforward refunds.

We want you to pay for BusinessOS AI only while it's useful to you. If you cancel during a paid billing period, we refund the unused portion — prorated by day.

Example: You upgrade to Pro (₦15,000/month) on the 1st and cancel on the 10th. We refund ₦10,000 — the remaining 20 days × ₦500/day.

You can cancel in two ways:

• From your dashboard: Go to Billing & Plan and click Cancel Subscription. Refunds are processed automatically.
• By email: Send a message to [email protected] with the subject line "Refund Request" and the email address on your BusinessOS account.

Refunds are processed through Paystack and usually appear in your account within 5 to 10 business days, depending on your bank or card issuer. Paystack sends a confirmation email when the refund has been initiated.

The refund will be returned to the original payment method used for the subscription. We cannot redirect refunds to a different card or bank account.

• Free plan: No payment was made, so there is nothing to refund.
• Used months: We only refund the current billing period. Previous billing periods that were already used are not refunded.
• Fraud and abuse: Accounts terminated for fraudulent activity, spam, or violation of our Terms of Service are not eligible for refunds.
• Chargebacks: If a chargeback has already been filed with your bank, we cannot also refund directly. Please contact us first so we can resolve the issue.

If you upgrade from Pro to Business (or downgrade from Business to Pro) during a billing period, Paystack charges or credits the difference at the moment of change. You are not charged twice for the same days.

If you downgrade to Free during a paid period, the unused portion of the paid period is refunded using the prorated method described in Section 1.

If a payment fails but your bank still shows a hold on the funds, that hold is released automatically by your bank — usually within 3–5 business days. If you were charged twice for the same subscription period due to a payment gateway error, contact us and we will refund the duplicate charge in full.

If anything about a refund feels unclear or unfair, email us and we will look at it personally. We would rather refund a customer than have them leave with a bad experience.